Returns & Exchanges

At Muscat Livestock, we are committed to providing the highest quality products; if you are not completely satisfied with your purchase, we offer a streamlined return and exchange process to ensure your peace of mind.

1

Initiate a Request

Contact our customer service team via phone or email within 24 hours of delivery for perishable items or 7 days for non-perishables to report any issues.

2

Verification Process

Provide your order number and clear photographs of the product and its packaging to help our quality control team assess the condition of the items.

3

Scheduled Collection

Once your return is approved, we will coordinate a convenient time for our logistics team to collect the item directly from your specified delivery address.

4

Refund or Exchange

Upon successful inspection of the returned goods, we will process a full refund to your original payment method or arrange for a replacement delivery at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing